Client Executive

Mount Brydges, ON, Canada

Job Type

Full Time

About the Role

Customer Growth

  • Work closely with clients to identify opportunities for growth and innovation

  • Identify new products and innovations to meet anticipated market and client needs

  • Develop, manage and maintain a pipeline of business growth opportunities

  • Liaise with engineering and production teams to manage new product launches

  • Represent the company in negotiations and client functions

  • Maintain accurate records, contacts, and tasks (Solve360)

Customer Service

  • Thoroughly understand client needs and communicate effectively with design/production staff to respond quickly to client requests

  • Process orders and work with our scheduling and production teams to ensure timely delivery that meets or exceeds customer expectations

  • Meet with clients/installation teams/security/facilities management/project managers to oversee and ensure successful projects

  • Facilitate training and educational seminars with our key partners and clients

  • Consult and present to clients project specifications, proposals, engineering reports and recommendations

  • Manage project meetings e.g., presentations, meet with clients, project managers and follow-up on action items


Melnik Resources Ltd. is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you require accommodation during the recruitment and selection process, please let our Recruitment team know. We thank all applicants for their interest in a career at Melnik; however, only those candidates who are selected for an interview will be contacted.

Requirements:


  • Minimum of 5 years’ experience in customer management, relationship development and sales development

  • Relevant College or University Degree

  • Extremely customer and solutions oriented

  • Excellent communication skills

  • Industry experience in the Audio Visual or manufacturing industry an asset

  • Self-starter and able to work independently

  • Organized with the ability to multitask in a fast-paced environment

  • Computer literacy – ERP software (E2 Shoptech or similar), CRM software, Microsoft Office suite, Online collaboration software,

  • Basic technical understanding of metal fabrication an asset

  • Ability to travel

  • Other duties as assigned


About the Company

Melnik Mounts engineers and fabricates innovative custom solutions for visual structures and displays.